PRIVACY POLICY

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Effective Date: March 6th, 2026 

MedMeal Direct, LLC (“MedMeal Direct,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, protect, and share information when you interact with our services, website, and communications.

INFORMATION WE COLLECT

We may collect personal information such as:

• Name
• Address
• Phone number
• Email address
• Household information
• Program eligibility information
• Nutrition or health information related to meal services

We may also collect limited technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages visited

This information helps us improve our services and website functionality.

HOW WE USE YOUR INFORMATION

Your information may be used to:

• Provide meal delivery and nutrition services
• Determine eligibility for programs
• Coordinate services with healthcare providers or care coordinators
• Respond to questions and service requests
• Improve our programs, services, and website

CONFIDENTIALITY AND HEALTH INFORMATION

MedMeal Direct takes confidentiality seriously. We follow strong privacy and security practices designed to protect sensitive information.

Information related to health, nutrition, or social needs is used only for the purpose of delivering services, determining eligibility for programs, and coordinating care when necessary.

Access to sensitive information is limited to authorized personnel and service providers who require the information to perform their duties.

SHARING OF INFORMATION

MedMeal Direct does not sell, rent, or trade personal information.

We may share information only in the following limited circumstances:

Service Providers
We may share information with trusted service providers that help us operate our organization, such as technology platforms, communication systems, and data storage providers. These providers are contractually required to safeguard your information and may only use it to provide services on our behalf.

Service Coordination
When necessary, we may share limited information with healthcare providers or care coordinators to facilitate services or referrals requested by the client.

Legal Requirements
We may disclose information when required by law, regulation, legal process, or government request.

MOBILE MESSAGING POLICY

MedMeal Direct respects your privacy when communicating through SMS text messaging.

Mobile phone numbers collected for SMS communications are used solely to provide service-related messages such as:

• Meal delivery notifications
• Appointment reminders
• Service updates
• Responses to client inquiries

Mobile opt-in data, consent records, and phone numbers will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information collected exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile messaging information may only be accessed by authorized service providers that assist MedMeal Direct in operating messaging platforms and delivering communications on our behalf. These providers are required to maintain the confidentiality and security of personal information.

All SMS communications comply with applicable telecommunications regulations and industry standards.

Clients may opt out of SMS communications at any time by replying STOP to any message.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to monitor usage and improve website functionality.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used.

INFORMATION SECURITY

We implement administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, or misuse. These measures include secure systems and restricted access to sensitive data.

YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have the right to:

• Access or correct your personal information
• Request deletion of your data
• Object to certain uses of your information
• Withdraw consent where applicable

To submit a privacy request, contact us at: compliance@medmealdirect.com

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page and the effective date will be revised.

CONTACT US

If you have questions about this Privacy Policy, please contact:

MedMeal Direct, LLC
Attn: Privacy Officer
compliance@medmealdirect.com